London’s Heathrow Airport has struggled to keep up with the 40-year increase in passengers in four months, resulting in long queues, reduced mobility and delays in the event of baggage issues over the last few weeks. , I apologize for the unacceptable service.

The airport, which handled nearly 6 million passengers in June, said capacity restructuring was “extremely difficult.”

“This summer, we are considering and needing a schedule change submitted by the airline in response to the government’s request to minimize passenger disruption,” said John Holland Kay, CEO of Heathrow Airport. We urge you to take further steps accordingly. “

Last month, the UK Government and the Civil Aviation Authority requested the sector to consider a summer schedule that includes slot amnesty to encourage airlines to remove flights without penalty.

British Airways, Heathrow’s largest airline, and other airlines have canceled hundreds of flights to minimize passenger confusion.

The airport, which criticized the International Air Transport Association (IATA) boss William Walsh for not being well prepared for the surge in demand on Sunday, said the entire aviation supply chain was facing challenges.

He said he would start hiring on Monday in November and return to pre-pandemic levels for security staff by the end of July.

The problem at Heathrow, Britain’s busiest airport, was exacerbated by very low punctuality due to delays at other airports and congestion in airspace throughout Europe, he said.

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