Singapore: If you’re an elderly Ammocchio and need a little help in getting food, repairing light bulbs, or arranging hospital appointments, there’s a number you can call.
A pilot initiative called ACES Care Help Life began on Monday (6 June) and is hiring senior volunteers to call agents to help other older people.
The project by ACES Care Limited was launched on Monday by Prime Minister Lee Hsien Loong at the TeckGhee Community Center.
It will be placed by a senior volunteer at the Tech Guy Constitutency, where Lee is a member of Parliament.
Project manager Loh Wee Hiang said they started with 30 volunteers and that it would take some time to untwist the system before expanding it nationwide. He hopes to do so in three years.
“We are step by step,” he says, “infrastructure” is ready, but they need more volunteers and they need to be trained.
Mr Law said it would take about two months to train volunteers. Their training includes “soft skills” such as building trust with the caller and dealing with difficult things, as well as technical skills such as how to use the ACES care call system.
Volunteers are also aware of various support schemes for the elderly and are trained to help those who call about fraud.
Built by the social enterprise Octopus8, this system is AI-enabled and creates a profile for each caller with a secure system so that volunteers can follow up on each case.
Volunteers can access the system through a laptop, which can be used at Teck Ghee’s call center or at home.
The data collected will also be analyzed for demographic patterns and sender needs, said Dr. SVasoo, chairman of ACES Care Limited.
Dr. Vasoo said that as the population ages, the need to support older people increases.
“Our mission is to connect older people to the right services … and what are our value propositions? We are humanizing technology … (and) it is managed by them themselves. “Masu,” he said in his launch speech.
“And the important thing is follow-up. Not only do you know the problem, but you also refer it to the agency … there is follow-up to make sure their needs are met.”