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The general public wondered whether the automatic payment system at supermarket checkout counters would be more efficient if technical problems took twice as long to settle a transaction.

After a delay at the checkout counter after purchasing groceries at an Ang Mo supermarket, members of the Complaint Singapore Facebook page sparked an online thread highlighting an inefficient system in place. .

Shoppers noticed that supermarkets had “neither here nor there” checkout systems, manned stations, but automated teller machines.

Photo: FB Screengrab/Complaint Singapore

“The result? The payment system keeps rejecting dollar bills, cashiers have to come to the customer’s side to insert bills, and each customer takes twice as long to checkout,” said the shopper. I was.

Netizens agreed that automation does not necessarily mean increased efficiency. “A lot of the time automation just makes our lives more difficult. A lot of times we were stuck, without human assistance to overwrite things and lost our jobs,” said one Facebook user. Jackie he tan said.

Another netizen pointed out that automation requires manpower and is not efficient.

Facebook user Ah Ray experienced a similar situation at the supermarket chain Sembawang outlet.

“Yeah, the system is semi-manual and very cumbersome. Why go into such an unfriendly system and put off shoppers?”

On the other hand, some pointed out that the time has come to go cashless. “It is time to use cashless payments or else the system will soon overwhelm you. ,” pointed out Facebook user JereMe Lim. /TISG

A smart way to maximize cashback rebates or rewards with cashless payments in Singapore

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